True Digital Transformation in the recruitment industry for leading London hospitality specialist, Human One.

THE CLIENT

Human One are a London based recruitment company specialising in placing temporary workers in some of London’s top hotels including the Ritz and the Savoy.

THE CHALLENGE

With a combination of different third party systems and manual offline processes Human One needed a new system that would bring all of these requirements into one place. The objective was to collate their business processes into one system that staff, clients and candidates could all use to manage day to day operations. Wonderful successfully won the transformation contract to build a custom recruitment platform that would manage all of these internal processes as well as running a fully integrated job portal. 

In order to achieve these objectives Wonderful were required to build a system that managed multiple user roles and permissions, securely stored and processed personal data, performed bespoke functionality to match available candidates with live jobs and that enabled clients to log candidate time-sheets within their own use area for Human One staff to approve. All complete with an audit trail of past and present data time and date stamped. 

Motormouth app ui ux design

DISCOVERY PHASE

The discovery phase was critical to the success of this project. Our project team spent the first 4 weeks embedding with both the Human One senior team and their staff in order to analyse current business processes and system usage. In going through this process it became apparent that multiple tools were being used by staff members with some parts of the process stored online and others kept offline. There were clear inefficiencies and inflexibility with their current setup. 
 
The project team were able to conduct interviews with each user type (candidate, staff and client) and remap the user journeys and process flow to interlink within one workflow that could be systemised. The outcome of the Discovery Phase was a detailed technical and functional specifications document that outlined enhanced user journeys, system functionality (prioritised using MoSCoW) and a complete project roadmap.

THE BUILD

This particular application was built in React Native, a javascript framework and makes use of MongoDB cross platform database management and our secure ISO certified hosting provision. This technology suite was pursued in this instance to future-proof the project. This framework will allow (iOS and Android) mobile application developments of the system. Wonderful took A phased approach to the build and roll-out of the system was with version one of the system deployed for desktop and future iterations planned for a mobile application. 

The current version of the system now empowers candidates to enter all their information securely online, automatically match relevant candidates to live job opportunities and then the ability for clients log and update time-sheets for the candidates currently working for them. 

DIGITAL TRANSFORMATION

The current versions of the system now empowers candidates to enter all their information securely online, automatically match relevant candidates to live job opportunities and then the ability for clients log and update time-sheets for the candidates currently working for them. 

IMPLEMENTATION & ADOPTION

Wonderful worked with the company to enable staff and client adoption of the new business system to ensure successful implementation. In order to achieve this, interactive staff training sessions were run on site detailing how the system would work for the different user groups and processes. Video tutorials were created and recorded for future training and staff on-boarding. Alongside these resources Wonderful have a technical support agreement providing a ticketing system and telephone support to employees during the day to day runnings of the platform.

Following implementation of version 1.0 of the system the team are continuing to work with the Human One team in developing version 2.0 with additional functionality and mobile applications. 

TESTIMONIAL

“Taking an old, paper-based system and bringing it into the digital sphere is a challenge we relish. The current version of Human One’s new system has brought true digital transformation to their operation, empowering candidates to submit all their information securely; automatically matching relevant candidates to live job opportunities; and, in the process, streamlining swathes of administrative workload with the ability for clients to log and update time-sheets for the candidates currently working for them.”

Josh Pattison, Account Director – Tech, Wonderful

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